Most med spa visits in Salt Lake City go as planned. When something does not, people often do not know who to tell. Utah has no single med spa regulator. The person who treated you is licensed in their own profession, the business that sold you a package is a business, and the product in the syringe is regulated by the federal government. Each of those has its own office.
This page is for patients in Salt Lake City, Sandy, Draper, Murray, West Jordan, South Jordan, Millcreek, Holladay, Cottonwood Heights and the rest of Salt Lake County. Every office below was checked on its own official website on 9 November 2026. It is general information, not medical or legal advice.
Who handles which med spa problem
| Problem | Office | Phone or email | How to file |
|---|---|---|---|
| Concern about a licensed provider's conduct, or someone treating without the license the work needs | Utah Division of Professional Licensing (DOPL) | (801) 530-6628, DOPL@utah.gov | Online complaint or paper form |
| A problem with how a business sold, priced or advertised a treatment or package | Utah Division of Consumer Protection | (801) 530-6601, consumerprotection@utah.gov | Consumer complaint |
| A product you think may be counterfeit, such as fake Botox | U.S. Food and Drug Administration (FDA) | 800-551-3989 | FDA's Report Suspected Criminal Activity page, or by phone |
| A side effect or bad reaction after a medicine or device was used | FDA MedWatch | Fax 1-800-FDA-0178 for the paper form | MedWatch reporting |
| Getting money back, or a private dispute with the clinic | Not handled by DOPL | Your own attorney | DOPL says to contact a personal attorney |
| A medical emergency | Emergency services | 911 | Call right away |
A few notes on the table:
DOPL hours:
DOPL lists office hours of 8:00 a.m. to 5:00 p.m., Monday to Friday, Mountain time, except legal holidays.
Consumer Protection hours:
the division lists 8:00 a.m. to 5:00 p.m., Monday to Friday, and is closed on state and federal holidays.
Both are part of the Utah Department of Commerce,
which says it responds to consumer complaints within its areas of jurisdiction. If you send a complaint to the wrong division, ask where it should go.
What DOPL can and cannot do
DOPL licenses doctors, nurse practitioners, physician assistants, nurses, estheticians and many other professions in Utah. Its complaint page sets out a few points worth knowing before you file:
- Complaints about a possible violation of Utah's occupational and professional laws are not public information under state law.
- DOPL asks you to fill in every section of the form, writing "N/A" where a section does not apply.
- DOPL will not act as your attorney. It does not settle disputes or recover money for you. Anyone who lost money should contact a personal attorney, it says.
- DOPL cannot investigate for the benefit of your own lawsuit. Your complaint still matters, because it tells DOPL about a possible violation.
- After review, DOPL tells you what action it can take.
The same page warns that dealing with the division through fraud or intentional misstatement is unlawful, and lists the penalty as a $2,500 fine and/or one year of incarceration. Stick to what you saw and what you have records for.
Before you file: what to gather
You do not need to know which law was broken. Clear facts help any office decide what to do with your complaint. Useful things to collect:
- The clinic's name and the full name of the person who treated you, with their license type if you know it.
- The date of each visit, and what treatment or package you paid for.
- Receipts, contracts, package terms, ads or messages from the clinic.
- The brand name of any product used, and a photo of a vial or box if you were shown one.
Before booking anywhere, you can also check a provider's license and past discipline yourself. Our guide to who treats you at a Utah med spa walks through DOPL's free "Verify a License" search. DOPL also publishes a disciplinary actions and citations search and disciplinary newsletters.
Counterfeit Botox: what the FDA says to look for
In April 2024, the FDA warned that unsafe counterfeit versions of Botox had been found in multiple states and given to consumers for cosmetic purposes. It said the incidents happened when counterfeit product was injected by licensed and unlicensed people, or in non-medical or unlicensed settings, and that the products appear to have come from unlicensed sources. The FDA also said there was no sign the reported events were linked to the genuine, FDA-approved product.
According to the FDA's alert, updated in May 2024:
- FDA-approved Botox Cosmetic comes in 50 and 100 unit vials, and the carton and vial show the active ingredient as "OnabotulinumtoxinA".
- Signs of the counterfeit include a carton that lists the active ingredient as "Botulinum Toxin Type A", a 150 unit dose (a size the maker does not produce), lot number C3709C3, or carton text that is not in English.
The FDA's advice to consumers is to confirm with your provider that the product comes from an authorized source, and to ask whether the provider is licensed and trained to give it. If you have symptoms after an injection, the FDA tells consumers to contact a health care professional or go to the emergency room.
Sources
All pages opened on 9 November 2026.
- Utah Division of Professional Licensing, File a Complaint: commerce.utah.gov
- Utah Division of Professional Licensing, Verify a License: secure.utah.gov
- Utah Department of Commerce, Disciplinary Actions and Citations: commerce.utah.gov
- Utah Division of Consumer Protection, home page and contact details: commerce.utah.gov
- Utah Division of Consumer Protection, Complaints: services.commerce.utah.gov
- Utah Department of Commerce, About Commerce: commerce.utah.gov
- FDA, Counterfeit Version of Botox Found in Multiple States (updated 1 May 2024): fda.gov
- FDA, MedWatch: fda.gov
Booking a consultation in Salt Lake City? Ask who will treat you and where the product comes from when the med spa calls you back.
Common questions
How do I file a complaint against a med spa in Utah?
It depends on the problem. Concerns about a provider's conduct or licensing go to DOPL at (801) 530-6628 or through its online complaint system. Complaints about sales, pricing or ads go to the Utah Division of Consumer Protection at (801) 530-6601.
Will the med spa know I filed a complaint with DOPL?
DOPL says complaints about possible violations of Utah's occupational and professional laws are not public information by law. Ask DOPL directly how your complaint will be handled.
Can DOPL get my money back?
No. DOPL says it will not act as your attorney or recover money for you, and it suggests contacting a personal attorney about any loss.
Where do I report fake Botox?
The FDA asks consumers to report suspected counterfeit Botox at 800-551-3989 or through its Report Suspected Criminal Activity page. Side effects from any medicine can be reported through FDA MedWatch.